Refund Policy

Last updated: June 2026

1. Pay-as-you-go Services

Pay-as-you-go services are billed based on actual usage. Unused service time is not refundable. You may terminate any service at any time, and billing will cease immediately.

2. Prepaid Credits

Prepaid credits (trial credit, promotional credit) are non-refundable and non-transferable. Unused credits expire according to the terms of the promotion.

3. Reserved Instances

Reserved instance commitments are non-refundable unless we fail to deliver the reserved capacity. In such cases, a prorated refund will be issued for the unused portion.

4. SLA Credits

Service credits for SLA breaches are applied to your account within 30 days of the verified breach. SLA credits do not result in cash refunds.

5. Billing Errors

If you believe there is a billing error, please contact us within 60 days of the billing date. Verified errors will be corrected within 15 business days.

6. Contact for Refunds

For refund requests or billing inquiries, contact billing@picopublic.cloud or call +880 9666-338855.